2-Step Verification makes your account more secure by requiring both your password and a second form of verification. This helps protect your health information, even if someone else knows your password.

Why this matters

Protecting your health information is important. 2-Step Verification gives you stronger security and peace of mind, making it harder for anyone else to access your account.

How to set up 2-Step Verification

🔹 1. Start setup
Go to My Profile and select 2-Step Verification, then click Set Up.

🔹 2. Choose when to start
Click Get started to begin right away. If you’re not ready, you can choose Set up later.

🔹 3. Choose your verification method
Select how you'd like to get your code:

  • 📱 Text or call

  • 🔐 Authenticator app (like Google Authenticator or Authy)
    Click Next to continue.

If using phone (text or call)

📲 Enter your phone number and choose either text or call to receive your code.
✅ You’ll get a message like: “Your Careteam verification code is _____. It expires in 10 minutes.”
Enter the code and click Next.

Didn’t get it? Click Resend.

If using an Authenticator app

🔍 Open your Authenticator app (Google Authenticator or Authy) and scan the QR code.
🔢 Enter the generated code from the app into Careteam.
Click Next—you're all set!

Managing or removing 2-Step Verification

You can always manage your 2-Step Verification in My Profile.

To remove:

  • Go to My Profile

  • Click Remove under 2-Step Verification

  • Use your current method (phone or app) to verify

  • Enter the code and click Confirm remove

🧠 Good to know

  • The verification code expires after 10 minutes

  • You can change your verification method anytime in My Profile

  • Lost your phone? Contact support@getcareteam.com