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Why this matters

Your Action Plan is your tool—you're in control. Even after your care ends, it may still be helpful to look back at your notes, resources, or care history. Archiving makes the plan inactive while keeping that information available for later use by you or your health team.

What are your options?

âś… Still want access but no notifications?
You can simply turn off notifications:

  1. Go to My Profile

  2. Remove your email and phone number under Notifications
    You’ll stop getting emails or texts, but still see updates when you log in.

📦 Want to archive it completely?
You’ll need to contact the health team who started your Action Plan.

How to archive your Action Plan

  1. Find out who started your plan:

    • Go to the Persons panel

    • Look at the Team section

    • You’ll see the program or provider who created the plan

  2. Reach out:

    • Use secure messaging to contact an active team member

    • Or, check the instructions section of your plan for a phone number to call

đź“ť Ask them to archive your Action Plan.

Why Careteam doesn’t archive it for you

Careteam is the software provider. To protect your privacy, we don’t have the authority to delete or archive plans. Only your healthcare team can do that, because they understand your context and can make the right call.

Archiving:

  • Turns off all notifications

  • Preserves your health data securely

  • Can be reversed if you need access again later

đź’ˇ Cool things to know

  • You can always come back and ask to unarchive your plan

  • Archived plans aren't visible to support teams unless reactivated

  • If you're not sure who to contact, email us—we can help you figure it out

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