At times, you might find the need to discontinue active use of your Careteam account. Instead of closing or deleting your account, you have the option to archive your Action Plan. Archiving preserves your health information while making it inactive for ongoing use.

How to archive your account:

  1. Contact your health care team: To initiate the archiving process, reach out to the health care team associated with your Action Plan on Careteam. Contact them and request to 'archive your account.'

  2. Finding the right health care team: If you're unsure which health care team to approach, navigate to the team page within your Action Plan. There, you'll find a list of health care providers associated with your account. Reach out to any of these providers to request archiving.

Why Careteam doesn't close your account:

It's important to note that Careteam, as the software provider, doesn't have the authority to close or delete your account. This measure is in place to ensure the security and integrity of your health information. Instead, archiving the Action Plan serves as a secure way to make your account inactive while retaining access to important data.

By archiving your Action Plan, you maintain a record of your health journey while discontinuing active engagement with Careteam. This process ensures your information remains accessible to you and authorized health care providers as needed.

If you have any further queries or require assistance with archiving your account, don't hesitate to reach out to our support team.